Greta Rapinett ‘s professional story spans over 20+ years of experience in marketing, finance, and commercial customer-facing roles in the Airline, Telecoms, and Consulting industries. But really, she loves people – and this is where she draws her energy from.

Being a trainer allows her to activate the right skills to increase employee confidence and drive customer engagement and loyalty.  Thanks to her industry and management experience, she can support teams to achieve what they need to bond, perform, and serve their clients better.  In the process, she also grows and learns.

Because sometimes academics matter, she is an MBA graduate from the University of Leicester and a certified CX professional.

Championing self-care is not enough, so she practices this by travelling, working out, and cuddling her cat.